Which support package to choose?

Choosing the right support package for your holiday or travel will depend on the itinerary you choose and the type and intensity of personal support to ensure a safe , memorable and fun experience.

Group holidays offer the benefit of shared guest service costs and are the most popular choice for guests with low to moderate support needs seeking shared or group support. These holidays suit all abilities and are great for meeting like minded travellers, socialising and making new friends. 

Individual support is offered on both group and customised individual holidays offers complete  travel and service flexibility. Our services are designed to suit a range of abilities, tastes and styles to make travelling stress-free and easy. 


Independent (1:4)

Independent (1:4)

One guest service staff to four guests. These services are best suited for low level support with daily living, safety, communication and social behaviours. Service costs are subject to minimum tour numbers.

Assistance (1:2)

Assistance (1:2)

One guest service staff to two guests. These services are best suited for moderate support and assistance with daily living, personal care, reduced mobility, safety, communication and / or social behaviours.

Assistance (1:1)

Assistance (1:1)

One guest service staff to one guest. These services are best suited for guests requiring high level assistance with most / all daily living tasks, mobility, personal safety, communication and / or social behaviours. 

Customised (1:1)

Customised (1:1)

One guest service staff to one guest. These services are available on all group holidays or individual itineraries and are also suited for guests with high or complex personal support needs.  This service provides guests with maximum travel flexibility and choice.

What support services are available?

Guest benefit from a range of support services that are tailored to meet individual abilities, tastes and goals. Personalised service plans describe all the preferences, personal assistance and support our team deliver so you can just relax and enjoy the holiday. 



Our experienced staff can provide specific communication support for guests with speech, hearing and visual impairments using a range of preferred techniques, key word sign, devices and aids.

Personal Care

Private personal assistance is available with all activities of daily living including, eating, showering, grooming, dental care, dressing, continence management and personal hygiene. Individually tailored to suit guest preferences.

Travel & Well-being

Our guests are supported to experience a fun, relaxed, stress free holiday. Our friendly staff offer social support, guidance, companionship and reassurance to ensure guest comfort and enjoyment.


Qualified staff can provide assistance with Webster packed or unit dose medications, eye drops, creams, inhalers, CPAP, diabetes support, nutrition management or modified diets as required.


We assist guests travelling with a walker, wheelchair or mobility aid and help with stairs, transfers, transport, and flights as required. Hire equipment can be arranged for hoist, shower chairs and commodes on reservation.


Staff can assist with passport, valuables and document storage, luggage, money handling, communicating with family while you are away and a range of other services.