We are committed to providing the highest in customer service standards. Our polices are designed to ensure our services are safe, reliable, confidential, flexible, and guided by customer preferences.
Our services are guided by a range of legislative responsibilities and in particular compliance with the:
- NDIS Quality and Safeguarding Framework
- The National Disability Services Principles
- The NDIS Code of Conduct
- Australian Travel Accreditation Scheme Code of Conduct.
- Australian Tourism Accreditation Program Code of Conduct
Committed to Customer Service Excellence
ATAP Accredited
Discovery Holidays is recognised as a leading Australian tourism operator with the accreditation tick. We’ve met specific criteria ensuring we are committed to exceeding your expectations with great customer service and the highest standards of business practice.
ATAS Accredited
As, Australian Travel Accreditation Scheme participants our company is identified as an industry leading travel service.
Customers can book with confidence, knowing that we meet the stringent ethical, training and business requirements outlined by the program. ATAS is a mark of quality.