We are committed to providing the best customer service to the highest standards. Our policies are designed to ensure our services are safe, reliable, confidential, flexible and informed by customer preferences and feedback.
Our services are guided by a range of legislative requirements and fully comply with the:
- NDIS Quality and Safeguarding Framework
- National Standards for Disability Services
- The NDIS Code of Conduct
- Australian Travel Accreditation Scheme Code of Conduct
- Australian Tourism Accreditation Program Code of Conduct
Committed to Customer Service Excellence
ATAP Accredited
Discovery Holidays is recognised as a leading Australian tourism operator with the accreditation tick. We’ve met specific criteria ensuring we are committed to exceeding your expectations with great customer service and the highest standards of business practice.
ATAS Accredited
As, Australian Travel Accreditation Scheme participants our company is identified as an industry leading travel service.
Customers can book with confidence, knowing that we meet the stringent ethical, training and business requirements outlined by the program. ATAS is a mark of quality.