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Customer Service Standards

We are committed to providing the best customer service to the highest standards. Our policies are designed to ensure our services are safe, reliable, confidential, flexible and informed by customer preferences and feedback.

Our services are guided by a range of legislative requirements and fully comply with the:

  • NDIS Quality and Safeguarding Framework
  • National Standards for Disability Services
  • The NDIS Code of Conduct
  • Australian Travel Accreditation Scheme Code of Conduct
  • Australian Tourism Accreditation Program Code of Conduct

 

We deliver person centred services that respects the human rights and privacy of our customers..
We deliver person centred services that respects the human rights and privacy of our customers..
We aim to respond promptly and fairly to complaints and feedback and continuously improve customer experiences.
We aim to respond promptly and fairly to complaints and feedback and continuously improve customer experiences.
We support experiences of social belonging and authentic community relationships.
We support experiences of social belonging and authentic community relationships.
Information and access to our services are accessible, inclusive and culturally aware.
Information and access to our services are accessible, inclusive and culturally aware.
We deliver supports that enrich life experiences and respects choices, skills and abilities.
We deliver supports that enrich life experiences and respects choices, skills and abilities.
We aim for service excellence and promoting a culture of feedback and continuous improvement.
We aim for service excellence and promoting a culture of feedback and continuous improvement.