Guest Services Ratios

Group holidays offer the benefit of shared guest service costs and social experiences while customised individual holidays offers complete travel and service flexibility. Our services are designed to suit a range of abilities, tastes and styles to make travelling safe , memorable and fun for everyone.

Whether you are best supported by shared or individual support will depend on the itinerary you choose and the level of personal support that suits you.  We offer the following service ratios:

Independent (1:4) One guest service staff to four guests. These services are best suited for low level support with daily living, safety, communication and social behaviours. Service costs are subject to minimum tour numbers.

Extra Assistance (1:2) One guest service staff to two guests. These services are best suited for moderate support and assistance with daily living, personal care, reduced mobility, safety, communication and / or social behaviours.

Extra Assistance (1:1) One guest service staff to one guest. These services are best suited for high level assistance with most / all daily living tasks, mobility, personal safety, communication and / or social behaviours. (Please note people who require assistance to operate a wheelchair will always require 1:1 assistance).

Customised (1:1) One guest service staff to one guest. These services are provided on all individual holidays and are suited to low or high personal services with maximum travel flexibility.