Guest Services

All our holiday packages include personalised guest support and care services to suit travellers of all abilities. Our experienced team provides travel support and assistance as suited to each individual and will assist with all general daily living activities, social participation, personal care, mobility, medication, safety, and communication whilst on holiday.

Enjoy the peace of mind of our high staff to guest ratios with a minimum of one staff per four guests (1:4) standard inclusion on every group supported holiday. Higher staff ratio’s  (1:2) (1:1) are available on every tour for travellers with higher support needs and preferences.  You can read more about our service ratios HERE

Guest Services

Support and Care Services

Supported Travel & Well-being: Our guests are supported to experience a fun, relaxed, stress free holiday. Our friendly staff offer social support, guidance, companionship and reassurance to ensure guest comfort and enjoyment.

Communication Support: Staff can provide specific communication support for
guests with speech, hearing and visual impairments using a range of preferred
techniques, key word sign, devices and aids.

Mobility Support: We assist guests travelling with a walker, wheelchair or mobility aid and help with stairs, transfers, transport, and flights as required. Hire equipment can be arranged for hoist, shower chairs and commodes on reservation.

Personal Care Services: Private personal assistance is available with all activities of daily living including, eating, showering, grooming, dental care, dressing, continence management and personal hygiene. Individually tailored to suit guest preferences.

Health Support: Qualified staff can provide assistance with Webster packed or unit dose medications, eye drops, creams, inhalers, CPAP, diabetes support, nutrition management or modified diets as required.

Concierge Assistance: Staff can assist with passport, valuables and document storage, luggage, money handling, communicating with family while you are away and a range of other services